Updated June 1, 2023
Time is tracked via Toggle Time Tracker. Reporting is available upon request.
Time is not deducted for phone calls under 15 minutes.
A subscriber to a monthly website maintenance package plan or social media package may carry over unused time to the following month. Rollovers must be used before the end of the subscription year or the time accrued will be forfeited.
Any additional hour will be billed at an hourly rate upon authorized approval only. LE30 will not continue work without your say-so.
All plans are cancellable at any time. Upon cancellation, you can use the remaining balance of your plan until the end of the subscription year.
Auto-Renewal Payments Disclaimer
By purchasing our website maintenance package, you acknowledge and agree to the following auto-renewal terms:
Automatic Renewal: Unless you notify us in writing at least 7 days prior to the expiration date of your current subscription period, your subscription will automatically renew for another subscription period of the same duration.
Payment Authorization: By providing your payment information, you authorize us to charge the applicable subscription fee to the provided payment method on file for the renewal period.
Renewal Charges: The renewal fee will be charged at the then-current rate for the website maintenance package. Any changes in the subscription fee will be communicated to you in advance.
Notification of Renewal: We will send you a reminder email notifying you of the upcoming auto-renewal and the associated charges at least 7days before the renewal date.
Cancellation of Auto-Renewal: If you wish to cancel the auto-renewal, you must provide written notice to us at least 3 days prior to the expiration of your current subscription period. Failure to do so will result in the automatic renewal and associated charges.
Refunds: Once the auto-renewal has taken place and the renewal fee has been charged, refunds for the renewal period are not provided. Refunds are only applicable if you cancel the auto-renewal within the specified notice period before the expiration of the current subscription period.
Managing Auto-Renewal: You can manage your auto-renewal settings, update your payment information, or cancel the auto-renewal by contacting our customer support or accessing your account settings on our website.
Please note that it is your responsibility to keep your contact and payment information up to date to ensure a smooth renewal process.
We recommend reviewing your subscription details and renewal settings periodically to ensure they align with you
LE30 Designs reserves the right to change its fees from time to time at its discretion. Subscribers with plans will be notified upon posting by LE30 Designs on the Website or in the App as well as via email within (30) days' notice.
Responsiveness & Priority
When it comes to responsiveness and priority in website maintenance, it is essential to establish clear terms with our customers. While standard responsive times for technical support can vary depending on your business model and resources, let's consider the following guidelines for priority/ response time:
Our goal is to provide prompt and efficient support to our valued customers. We strive to respond to your inquiries and support requests within 24 hours for non-urgent matters. For critical or high-priority issues, we make it a priority to respond within 4 hours.
We understand that different issues have varying levels of impact on your website. To ensure the efficient handling of support requests, we have categorized them into different priority levels:
Critical/High Priority: Issues that significantly affect the functionality, security, or accessibility of your website, requiring immediate attention.
Medium priority: Issues that impact the usability or performance of your website but are not critical.
Low priority: General inquiries, minor updates, or non-urgent requests that do not impact the core functionality of your website.
Here are some examples:
Examples of critical/high-priority issues:
"Server errors or website downtime preventing visitors from accessing your site."
"Security breaches or vulnerabilities that could potentially compromise user data."
"Major functionality failures or critical bugs affecting core features of your website."
Examples of medium-priority issues:
"Responsive design issues on certain devices or browsers."
"Broken links that need to be fixed to ensure seamless navigation."
"Minor functionality glitches or performance optimizations to enhance user experience."
Examples of low-priority issues:
"General inquiries about your website or its features."
"Cosmetic changes like adjusting colors, fonts, or layout."
"Content additions or updates that are not time-sensitive."
We feel convenience should include comfort. Getting in touch should be easy. For your convenience, we can receive support requests through email or text. In addition to that we can be reached through our social media platforms as well as via our own website chat feature. This ensures that all communication is properly documented, allowing us to track and address your requests efficiently. Please submit your inquiries or support requests to firstname.lastname@example.org.
We are available to assist you during our regular business hours from 9 am-5 pm EST, Monday to Friday. While we do not provide support during weekends or holidays, we understand that urgent situations can arise. In such cases, please reach out to us, and we will make every effort to respond promptly and provide assistance.
Your satisfaction is our top priority, and we understand the importance of promptly resolving critical issues. If you feel that your high-priority request requires immediate attention or if you are unsatisfied with our response time, please escalate the matter by contacting our escalation team at 631-769-4679. We are committed to addressing your concerns and resolving urgent issues as quickly as possible.